Privacy Policy

This Privacy Policy explains how Savoy Clinic, Dubai Mall, Dubai, UAE (“we”, “us”, or “the clinic”) collects, uses, and protects personal information provided through this website and in connection with the provision of clinical services.

1. Who we are

Savoy Clinic is an aesthetic medicine clinic located at Dubai Mall, Fountain Views, Level 1, Dubai, UAE. For any queries regarding your personal data, please use the contact form on this website or call us on 04 259 1002.

2. Information we collect

We may collect personal information in the following circumstances:

• Contact and consultation enquiry forms: name, phone number, preferred contact method, and any information you choose to include in a message field.
• Consultation requests: treatment interests, preferred appointment times, and general health context relevant to your enquiry.
• Clinical records: detailed health and medical information collected directly by Dr. Elnaz Mirtaheri during an in-person consultation, handled in accordance with applicable UAE healthcare regulations.
• Website usage: this website uses only technically essential cookies. No analytics or advertising cookies are in use. See our Cookie Policy for details.

We do not collect sensitive medical data through publicly available web forms. Detailed health information is gathered only in the context of a confirmed clinical consultation.

3. How we use your information

Information provided to us is used to:

• Respond to your enquiry or consultation request.
• Confirm and manage appointments.
• Communicate with you about your care, aftercare, and any follow-up.
• Meet our legal and regulatory obligations as a healthcare provider operating in the UAE.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal basis for processing

We process your personal data on the basis of your consent (for enquiry and contact forms), the performance of a contract or pre-contractual steps (for consultation bookings), and our legitimate interest in operating a clinical practice. Clinical health data is processed on the basis of your explicit consent and our obligation to maintain patient records under applicable UAE healthcare law.

5. Data retention

Enquiry and contact records are retained for as long as necessary to respond to and manage your enquiry, typically no longer than 12 months after last contact unless you become a patient. Clinical patient records are retained in accordance with UAE healthcare regulations, which generally require a minimum retention period of 10 years from the date of last treatment.

6. Who we share data with

We may share your information with trusted third-party service providers who assist with the operation of the clinic — for example, appointment scheduling platforms or secure communication services. All such providers are required to handle data in accordance with applicable law and our instructions.

We do not transfer your personal data outside the UAE except where the receiving country provides an adequate level of data protection or where you have given explicit consent.

7. Your rights

You have the right to request access to the personal data we hold about you, to request correction of inaccurate data, and to request deletion of data we are no longer required to retain. You may also object to certain uses of your data or request that we restrict processing in certain circumstances.

To exercise any of these rights, please contact us via the contact page or call 04 259 1002. We will respond within any timeframes required by applicable law.

8. Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, or disclosure. Access to patient data is restricted to the treating clinician and authorised members of the clinical team. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

9. Cookies

For information about the cookies used on this website, please see our Cookie Policy.

10. Changes to this policy

This policy may be updated from time to time. The “last updated” date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

11. Contact

For any privacy-related queries, please contact us via the contact page or call 04 259 1002. Savoy Clinic, Dubai Mall, Fountain Views, Level 1, Dubai, UAE.